Hotspex are a market research company headquartered in Toronto, Canada. The company has a team based in the UK, but still relies on its IT team in Canada for IT support. o21 started working as an extension to the IT team in Canada, acting as their ears on the ground and flagging potential issues.
We identified that the UK team was having issues due to the company’s document archive being based in Canada. Due to the physical distance, accessing files on the archive was painfully slow for people in the UK. To improve the experience, we implemented a local server in the UK that mirrors the archive in Canada, improving read and write speeds by 100x. Hotspex’s internal IT team no longer needs to manage these services remotely, and is now able to focus on improving other areas of the business.