IT Support

IT Support is at the heart of what we do

On Site

The core of our business. We firmly believe that there is huge benefit to regular on site visits to all of our clients. It not only strengthens the relationship, but also is a great opportunity for users to voice issues that may have otherwise gone unseen.

We are based near central London, on average, when required we can be on site in as quick as 40 minutes (quicker if a priority 1 issue, such as internet outage).

In Remote

Office 21 provides fast and efficient remote support when needed. We can troubleshoot and fix small issues such as “outlook isn’t working properly” to larger network issues, all using our state of the art remote support suite.

We do remote support differently, our technicians aren’t afraid to pickup the phone to fully understand what the cause of a specific problem is. We also ensure that all of our engineers are independent thinkers, which allows your employees to get on with their jobs, without undue hassle.

 

IT In The Wider Business

For all businesses, a robust IT roadmap is key to improving internal productivity, and increasing customer satisfaction. Many clients come to us with outdated or fragmented systems, often resulting in non-transparency between departments, which inevitably results in frustrated staff, or even data-loss.

As part of our services, we engage with directors and key stakeholders of our clients, to ensure that their IT roadmap delivers on the direction of the business, as well as planning for the inevitable twists and turns on the road ahead.

  • Guy and the team at Office 21 are FANTASTIC! They are quick to respond and always providing our ad-tech business with high quality IT support. In a short space of time Guy at Office 21 has helped navigate our company through a speedy office move, has implemented an IT management system, monitors that we are keeping compliant with GDPR, plus much more!! The support and advise we receive from Office 21 is always relevant and it's clear the team have an expert knowledge of IT. Most importantly though Guy at the team at Office 21 are approachable, willing to help and flexible with the needs of our business. I would definitely recommend their services to anybody!!

    Ryan Lawlor Avatar
    Ryan Lawlor
    22/01/19
  • Office 21 provides quick, flexible and helpful IT support to our business. When Office 21 came onboard, we had seriously dated systems, the internet would go out daily, and employees had issues with emails. Since then, we have migrated to Google Apps, along with other cloud applications. The whole process was taken care of fully by Office 21. They also now provide our office phones, which frees up a lot of our time, now that we don’t have to talk to BT!

    William Baker Avatar
    William Baker
    20/02/19
  • Office 21 provides quick, flexible and helpful IT support to our business. When Office 21 came onboard, we had seriously dated systems, the internet would go out daily, and employees had issues with emails. Since then, we have migrated to Google Apps, along with other cloud applications. The whole process was taken care of fully by Office 21. They also now provide our office phones, which frees up a lot of our time, now that we don’t have to talk to BT!

    William Baker Avatar
    William Baker
    20/02/19
  • Super reliable and professional IT company for our fast growing startup. They are always proactive and explain things in plain english, whether its Mac or PC, highly recommend!

    Arin Darcan Avatar
    Arin Darcan
    26/02/19
  • Great to work with Office 21, thanks guys!

    Fred Ezekiel Avatar
    Fred Ezekiel
    09/03/19